ACD Voicemail is a feature that can be used for when a customer calls into a queue and if no agent is available to answer the call or if it is after hours, the customer can leave a message that will be placed in the queue for the next available agent that is logged into that queue. The agent can then listen to the message and has the ability to call them back.
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.