These scripts are used to help the agent by displaying some text or URLs on the User Interface whenever a workitem is placed or received on the associated campaign.
Name Enter the name of the script
Description Enter the description of this script.
Type There is a choice of Custom or External URL.
When creating a new script, you will need to click the Save button on the bottom right hand side of the screen.
If modifying an existing script, the system saves automatically.
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.