Blocked Numbers

Blocked Numbers


Blocked Numbers may be required for any number of reasons. Regardless of the reason for blocking a number or adding it to a blacklist, it is a feature that will enable you to automate handling some of these blocked numbers and the way the platform treats them.

Blacklist feature:

  • The platform has aglobal Blocked Numbers list. You can add  e.164 formatted phone numbers to the list at any time by searching for the Blocked Number object and clicking the + button.  
  • You can also add blocked numbers automatically when agents select a disposition  by enabling the blocked number action on the disposition.

Fields used when creating a Blocked Number :

  • Address:  The e1.64 number to black list.   Mandatory
  • Description:  Any description you like to add on the number.   Optional.

Using Blocked Numbers

To enable Blocked Numbers in a campaign, you need to add the "Transition if blocked action" in the workflow begin state. It will give you the option to select the state you want to go to if the calling party is in the blocked list. At this point you can decide to play a prompt and disconnect the call or just disconnect the call directly.

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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.