How to configure users to be able to use Thrio Remote
Some users may prefer to be connected to the system via a mobile device such as a mobile phone. For these users there is a separate user interface. The user interface allows the user to log in and place outbound calls through the system. Some of the benefits are that calls can be tracked in history. Calls can be recorded. The company can verify the users working hours and productivity. Toll calls are billed directly to the company and there is no need for expense reports to name a few.
Since a Thrio Remote user does not have access to all the functionality that a user would have if they logged in through a computer it is essential that the Thrio Remote users are configured correctly.
If the user will be receiving ACD calls 2 options need to be enabled in the User Profile under Options
An Administrator must configure each user who will be using Thrio Remote.
NOTE: If user’s have the ability to log in to a Thrio client through a computer they can modify the phone type and phone number themselves.
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