Description Of customer facing chat and agent options
Once you have enabled an external link for your customers, (see Enabling Chat article) Your customers can begin making Chat requests. The chat requests are made by filling out the chat request form that you have created under User Survey. The survey can be as simple as asking for a name and a button requesting a Chat or your survey can ask for more information such as address, email address, phone number etc (see User Survey article) the choice is yours. You can even create multiple choice questions within the workflow that will be displayed to the agent receiving the chat request (See Workflows article).
The Customer will see a chat window that is divided into a larger upper window and a smaller lower window.
The agent will see a chat window that is divided into a larger upper window and a smaller lower window.
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.