Enabling Chat requires you to create a chat campaign, a user survey and to enable chat on the user profiles
In order to better communicate with your customers your organization can choose to enable chat. Chat will provide customers a choice of channel preference. In addition Chat can enable Agents to multitask and communicate with more than one customer simultaneously
In order to enable Chat functionality, several things must be configured on the system.
Rename the new Chat campaign. Make appropriate modifications to the chat campaign if you desire
NOTE: In order to create a more complicated Chat campaign you will need to contact support. In order to enable a Chat bot custom programming will be required. Additional charges may apply.
In order for your customers to start making chat requests you will need decide where then link to the chat page will reside. Will the link reside within the same system you are logging into or does your organization have an external web server for your customers? Once you have decided please contact professional services to assist you in enabling the customer facing link
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.