• Groups are used when using Predictive / Progressive / QB
• Groups are used to quickly and easily move users in and out of campaigns.
• There are 3 steps to setting up the Groups
Navigate to the User Profile
Allow Campaign Selection ON (Green) = Grouping is disabled, OFF (Red) = Grouping is Enabled
Group option found under submenu of Queues
Name Enter the name of the Group
Description Enter the description of the Group
When creating a new Group, you will need to click the Save button on the bottom right hand side of the screen, you will then have the ability to add Users to the Group.
If modifying an existing Group, the system saves automatically.
Navigate to the Campaign you wish to assign the group to
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.