Learn how to use the horizontal navigation bar icons.
On the upper, right hand portion of your workspace, you will see a cluster of icons in the horizontal navigation bar. These icons represent functions and submenus you’ll need to access in order to do your job as an agent. This section describes those functions.
NOTE: The visibility of certain functions on the horizontal navigation bar may depend on the authority and class of service defined in your agent profile. This is controlled by the system administrator.
You can “hover” your mouse over the icons on the horizontal navigation bar to see labels that indicate their function. Here is a quick rundown below of the icons that appear in an idle state (that is not on a call).
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.