Working as a Quarterback Agent
NOTE : The system will only dial a phone number during business hours. e.g. If a list contains phone numbers from California and phone numbers from New York, the system will dial the New York phone numbers starting at 9 am EST but will not dial the California numbers for an additional 3 hours.
NOTE: this is the same icon you select to access user settings
NOTE: If you are in a system status such as “Working” or “Wrap Up” your status cannot be changed to Available unless you complete the work item that is already on your workitem view.
NOTE: you can still receive inbound work items and manually dial outbound calls when not logged into predictive.
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.