Report - Queue Abandon Detail

Report - Queue Abandon Detail


This report captures the detail information of work items that were abandon while waiting in queue.

For each work item abandon in the selected queues , the report will display the follow rows:

  • Name: The campaign name
  • Queue: The queue name
  • Created At:  The date and time the work item was created
  • From:  The from number of caller.
  • To:  The dialled number called.
  • Abandoned:  The time spent in the queue before abandoning.
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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.