Report - Campaign Volume Summary

Report - Campaign Volume Summary

Overview

This report gives a summary of the volume of all work item types for selected campaigns and time intervals.

Inbound Calls: Total inbound calls

Outbound Calls:Total outbound calls

Progressive Calls: Total Progressive calls

Predictive/QB Calls: Total Predictive or QB calls

Chat: Total chats

Outbound Emails: Total outbound emails

Inbound Emails: Total inbound emails

Outbound SMS: Total outbound SMS

Inbound SMS: Total inbound SMS

Twitter: Total Tweets

Facebook: Total Facebook posts

Fax: Total inbound or outbound faxes

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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.