Setting up variables and transitions for routing SMS workitems by category
Categories use AI to route text based work items to the correct location. In order to use Categories to route workitems you need to first set up Categories and Category Summaries. (See article Category and Category Summary).
After Category and Category summaries have been created and trained, the next step is to set up workitem routing based on the Categories.
You can name the variable what you want but make sure not to include spaces or special character. The variable will now contain the text that was contained in the expression. In this example let us call the variable ContentSMS
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.