State DIDs are used when making Outbound, Progressive or Predictive calls.
Based on the number being dialed, the system will use a number in the State DID list as the outbound caller ID that belongs to the city or state being called.
In order for the system to use State DIDs, they must be assigned to a campaign.
One State DID list can be used on multiple campaigns.
Select State DID under the submenu of Campaign.
Name: Enter the name of the State DID.
Description: Enter the description of the State DID.
When creating a new State DID, you will need to click the Save button on the bottom right hand side of the screen, you will then have the ability to add numbers to the State DID.
If modifying an existing State DID, the system saves automatically.
Click on the ‘+’ sign next to Numbers and select the numbers you would like to add to this State DID from the pop-up.
To remove users, click on the garbage can icon on the bottom right of the numbers box.
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