Survey Component: Availability

Survey Component: Availability

Overview

The Availability component displays the number of users that are currently available in the selected queues and media channels as well as how many are logged in.

Configuration Options

Component Type Displays the type of this component.
Label Enter the text to be displayed for the field.
Font Size Set the size of the label.
Text Font Size Set the size of the text.
Assistance Enter the text to be displayed as a help.
Height Sets the height of the component in the panel. This value can be entered as a % or in pixels (px)

  • Example: Width can be entered as 50% or as 450px.

Width Sets the width of the component in the panel. This value can be entered as a % or in pixels (px)

  • Example: Width can be entered as 50% or as 450px.

Padding Sets the padding around the button. This value can be entered as a % or in pixels (px)

  • Example: Padding can be entered as 2% or as 5px.

Margin Sets the margins around the inside of the component. The margin can be broken down into 4 sections separated by a space. Each section can be entered as a % or in pixels (px). The 4 sections are the margins for: Top, Right, Bottom, Left.

  • Example: The margin can be entered as 5% 5% 5% 5% or as 10px 10px 10px 10px.

Conditions If the condition returns true, then the component will be visible to the user. If condition returns false, then the component will be hidden to the user. If there is no condition specified, the component will always be displayed.

Queues Select which queue(s) to be checked for how many users are logged in and how many are available.
Channels Select the break down of media channels to be displayed with the current number of available and logged in users.

Save Select save to save the changes made and continue editing.
Save & Close Select save & close to save the changes made and close the survey.
Close Select close to cancel the changes made and close the survey.

When selecting a component that has been placed in a panel, there are 3 icons in the top right corner:

  1. Copy The icon on the left will duplicate the component.
  2. Move The icon in the middle, picture of a hand, allows you to dragging and drop the component to a different location in the survey.
  • Note Drag the component over the component that you wish it to be under.
  • You will notice as you hover over existing component that they will have a red border. When you release the button on the mouse your component will be placed right below the one with the red border.
  1. Delete The icon on the right, picture of a garbage can, will delete the component from the panel.

Click Here to Download Linked File

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.