Survey Component: Waiting Panel

Survey Component: Waiting Panel

Overview

The Waiting Panel component is the panel used while the customer is waiting in the queue for an agent to accept the Chat.

The Waiting Panel is placed inside a Panel and usually called from a Chat component

Configuration Options

Component Type Displays the type of this component.
Label Enter the text to be displayed for the field.
Label Alignment Select the option to left, centre or right justify all the actions inside the panel.
Font Size Set the size of the label.
Description Enter the description to be displayed for the field.
Description Alignment Select the option to left, centre or right justify all the actions inside the panel.
Font Size Set the size of the description.
Waiting Message Enter the text to be displayed for the waiting message. If no text is entered the default message will be 'Please wait while we connect you!
Waiting Message Alignment Select the option to left, centre or right justify all the actions inside the panel.
Waiting Message Font Size Set the size of the waiting message.
Assistance Enter the text to be displayed as a help.
Tab Label Enter the name to be displayed for this panel in the Tabs view. (Recommended)
Panel Alignment Select the option to left, centre or right justify all the actions inside the panel.
Vertical Alignment Select Full or Fit content from the dropdown.
Direction Select Column or Row from the dropdown.

  • Column Is the default setting and will display the all the components in the panel top to bottom.)
  • Row Will display the all the components in the panel side by side.

Width Sets the width of the component. This value can be entered as a % or in pixels (px)

  • Example: Width can be entered as 50% or as 450px.

Margin Sets the margins around the inside of the component. The margin can be broken down into 4 sections separated by a space. Each section can be entered as a % or in pixels (px). The 4 sections are the margins for: Top, Right, Bottom, Left.

  • Example: The margin can be entered as 5% 5% 5% 5% or as 10px 10px 10px 10px.

Panel Select the panel to move to once the workitem has been accepted.

Save Select save to save the changes made and continue editing.
Save & Close Select save & close to save the changes made and close the survey.
Close Select close to cancel the changes made and close the survey.

When selecting a component that has been placed in a panel, there are 3 icons in the top right corner:

  1. Copy The icon on the left will duplicate the component.
  2. Move The icon in the middle, picture of a hand, allows you to dragging and drop the component to a different location in the survey.
  • Note Drag the component over the component that you wish it to be under.
  • You will notice as you hover over existing component that they will have a red border. When you release the button on the mouse your component will be placed right below the one with the red border.
  1. Delete The icon on the right, picture of a garbage can, will delete the component from the panel.

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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.