Thrio Workitem Termination Reason Codes

Thrio Workitem Termination Reason Codes

Overview

The Thrio application allows for multiple workitem types such as calls, emails, chats, SMS among others. When running reports or reviewing analytics via the backend Google Big Query database it becomes necessary to match workitem termination reason codes with the value that it represents

The following is a list of Thrio Workitem Termination Reason Codes and their associated values:

1 - Customer

2 - Agent

3 - Busy

4 - No Answer

5 - Error

6 - Abandon

7 - Dialer Abandon

8 - Dialer AM (Answering Machine)

9 - Dialer No Answer (NA)

10 - Dialer Unknown

11 - Dialer Error

12 - Dialer Fax

13 - Dialer Busy

20 - Workflow

-1 - Unknown

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