Workflow Action: Callback Component

Workflow Action: Callback Component

Overview

The Callback component is a feature that can be used for when a caller calls into a queue and they would prefer to leave a phone number in place of continuing to wait. The customer can leave a phone number that will then be called back from the next available agent that is logged into that queue.

This component is used in the Callback Function that will prompt the caller to enter the phone number where they would like to be called back.

Configuration Options

Name The name assigned to this component
Description Enter a description for the component
Number Enter the phone number or a variable name containing the phone number to be placed in the queue to be called back.
Condition Type If the condition returns true, then the Action will be performed. If condition returns false, then the Action will not be performed. If there is no condition specified, the Action will always be performed.
Queues Select the queue(s) this callback number can be handled by from the dropdown list.

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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.