Workflow Action: Execute Function Component

Workflow Action: Execute Function Component

Overview

The Execute Function component allows the workitem to branch out from the workflow to execute a pre-defined or custom set of actions that were created in the function section.

The function has the ability to return to the workflow it was called from

Configuration Options

Name: The name assigned to this component.
Description: Enter a description for the component.
Condition Type: If the condition returns true, then the Action will be performed. If condition returns false, then the Action will not be performed. If there is no condition specified, the Action will always be performed.
Function Identifier Select the function to execute

A sample of a condition could be:
If the workflow has a loop that replays a message when the caller is in the queue too long and if it has looped more than 2 times, you may want to check to make sure the contact center is still opened.

The Condition Type would be as follows:

Expression: workitem.data.loop >= ‘2’ Where loop would be the name of the variable used in the counter to see how many times it looped.

  • workitem.data.loop would be entered in the first field.
  • ‘>=’ would be selected from the dropdown.
  • ‘2’ would be entered in the last field.

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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.