Workflow Action: External Transfer Component

Workflow Action: External Transfer Component

Overview

The External Transfer component allows the incoming call to be transferred to an external phone number though the workflow.

Configuration Options

Name The name assigned to this component
Description Enter a description for the component
Number Enter the phone number or variable name that contains the phone number to be transferred to.
Condition Type If the condition returns true, then the Action will be performed. If condition returns false, then the Action will not be performed. If there is no condition specified, the Action will always be performed.

Note: When entering a phone number directly in the Number field or when defining the phone number in a variable, it needs to be in the following format: ‘+18585551234’.

Example using a variable in the Number field:

The Save Variable component could be used prior to the External Transfer component to define the value of the variable called phoneNumber.

When entering the phone number in the Number field as a variable it would be enter as: workitem.data.phoneNumber.

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