Workflow Action: Queue Data Component

Workflow Action: Queue Data Component


The Queue Data will return the following information based on the specified queues selected in this component:

  • The total number of Logged in agents from the specified queues.
  • The value will be stored in the variable: workitem.channelAvailability.loggedAgents
  • The total number of Available agents from the specified queues.
  • The value will be stored in the variable: workitem.channelAvailability.availableAgents
  • The estimated wait time a caller has been waiting in the queues.
  • The value will be stored in the variable: workitem.channelAvailability.voice.estimatedWaitTimeInSeconds

The component can be used if you want to know, prior to entering the queue(s), if there are any agents logged in, available and/or the amount of time the caller might be waiting prior to being routed to an agent.

Configuration Options

Name The name assigned to this component
Description Enter a description for the component
Condition Type If the condition returns true, then the Action will be performed. If condition returns false, then the Action will not be performed. If there is no condition specified, the Action will always be performed.
Queues Select the queue(s) from which the data should be collected from.

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