Workflow Action: Queue Data Component

Workflow Action: Queue Data Component

Overview

The Queue Data will return the following information based on the specified queues selected in this component:

  • The total number of Logged in agents from the specified queues.
  • The value will be stored in the variable: workitem.channelAvailability.loggedAgents
  • The total number of Available agents from the specified queues.
  • The value will be stored in the variable: workitem.channelAvailability.availableAgents

The component can be used if you want to know, prior to entering the queue(s), if there are any agents logged in and/or available.

Configuration Options

Name The name assigned to this component
Description Enter a description for the component
Condition Type If the condition returns true, then the Action will be performed. If condition returns false, then the Action will not be performed. If there is no condition specified, the Action will always be performed.
Queues Select the queue(s) from which the data should be collected from.

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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.