The Skills Name component works in conjunction with an Enter Queue component.
The Skills Name component will calculate the skill level of all users that are specified in the Enter Queue that follows the Skills Name component.
Based on the skill specified, when the workitem enters the queue, the system will route it to the highest skilled users that are logged in and available.
The skill can be specified either by entering the name of the skill or by a predefined variable.
Name The name assigned to this component
Description Enter a description for the component
Skill Name Enter the skill name or a predefined variable that contains the name of the skill.
Mandatory Skill If enabled, the user must have the skill. If disabled, then the skill is considered optional.
Condition Type If the condition returns true, then the Action will be performed. If condition returns false, then the Action will not be performed. If there is no condition specified, the Action will always be performed.
Mandatory Skill set to OFF
Mandatory Skill set to ON
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.