Workflow Action: Start Keep Alive

Workflow Action: Start Keep Alive

Overview

The Start Keep Alive component is used in conjunction with Stop Keep Alive and SMS Wait for Messages.

It is used when you want to give the recipient of an SMS or Chat a maximum amount of time to respond.

If the amount of time specified elapses before the recipient of the message responds, the workitem is terminated.

Configuration Options

Name The name assigned to this component
Description Enter a description for the component
Condition Type If the condition returns true, then the Action will be performed. If condition returns false, then the Action will not be performed. If there is no condition specified, the Action will always be performed.
Timeout In Seconds Enter the amount of time, in seconds, to give the recipient to respond before terminating the workitem.

The order in which the components would be used is:

  • Start Keep Alive
  • SMS Wait for Messages or Wait Chat Message
  • Stop Keep Alive

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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.