Workflow Variables

‍

workitem.digits

• Contains the value of the digits that have been entered in a Play and Collect Digits or a Get Digits component.

workitem.time.curentHour

• Returns the current hour.

workitem.time.curentMin

• Returns the current minute.

workitem.time.curentSec

• Returns the current seconds.

workitem.time.curentDayOfWeek

• Returns the day of the week in a numerical value, where Monday = 1, Tuesday = 2, etc.

workitem.time.curentDayOfMonth

• Returns the current month as a numerical value, where January = 1, February = 2, etc.

workitem.time.curentYear

• Returns the current 4 digit year.

workitem.to

• Contains the dialed number.
• If placing an outbound call, this would contain the number the system or agent called.
• If receiving an inbound call, this would contain the number the customer dialed to enter the system.

workitem.from

• Contains the caller ID.
• If placing an outbound call, this would contain the caller ID from the campaign.
• If receiving an inbound call, this would contain the customer’s caller ID.

workitem.businessEvents.BusinessEventName Replace BusinessEventName with the name of the Business Events to compare against.

Note: As the Business Events name is used in a variable, there cannot be any spaces or - in it’s name.

• Will return true if the current time falls inside the time range specified in the Time Events that are contained in the BusinessEventName.
• Will return false if the current time falls outside the time range specified in the Time Events that are contained in the BusinessEventName.

workitem.type

• Contains the type of the current workitem.
• Some of the values are:
• ‘InboundCall’
• ‘OutboundCall’
• ‘InboundSMS’
• ‘OutboundSMS’
• ‘Email’
• ‘Chat’

Note: As these values are strings, the single quotes must be used when using them in a condition

workitem.email.subject

• Contains the subject field of an email workitem.

workitem.data.VariableName Replace VariableName with the name to assign your user defined variable.

• Any user defined variable that has been created in the workflow will be stored in workitem.data.VariableName

workitem.contact.priorityok

• Contains the value of the priority that as been assigned to the contact.

workitem.withACDService

• When using a Direct Connect component to dial by extension, this value will return a result of 2 if the extension exists and a result of 0 if the extension is not found

workitem.currentSMSMessage.yes

• Returns true is an inbound SMS message has a form of the word ‘Yes’.

$V.workitem.currentSMSMessage.textMsg

• Returns the current SMS message that was just received.

workitem.from.slice(-10)

• Returns the last 10 digits from variable contained in the variable workitem.from

workitem.channelAvailability.loggedAgents

• When using the Queue Data component, will contain the number of users that are currently logged in to the queue specified.

workitem.channelAvailability.availableAgents

• When using the Queue Data component, will contain the number of users that are currently available in to the queue specified.

‍