Admin Portal

Welcome to the admin training portal. Below, you will find articles that will help you set up and configure many elements of the Thrio platform. As always, feel free to reach out to a Thrio team member if you need additional assistance.

Creating Topics
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Campaigns - Introduction
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Dashboards
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Recording
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Creating and Modifying Users
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Campaign Goals
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Consent
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Prompts
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Agent Scripts
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Time Events
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Business Events
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State DID
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Campaign Configuration
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SIP Endpoint
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Disposition
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Skill
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Skills-Based Routing
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User Profile
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Operating Hours
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Status
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IP Access List
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IP Address
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Tenant
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Compliance
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Predictive, Progressive and Quarterback Mode
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Groups
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Data Flow Between Thrio And Dialogflow
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Templates
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Campaign Address
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Functions
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Field Mappings
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Creating and Modifying Surveys
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Survey Editor
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Credential List
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Public Key
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Call Restrictions
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Understanding Email and SMS Variables in the Workflow
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Insights
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Email Account
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Blocked Numbers
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Creating and Modifying Themes
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List
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Script
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Topic
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SIP Credential
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Introduction to Workflows
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ACD Voicemail
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IP Ranges
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Workflow Action: Agent Scripts Component
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Workflow Action: Business Event Component
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Workflow Action: Execute Function Component
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Workflow Action: Return to Workflow Component
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Workflow Action: Save Variable Component
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Workflow Action: Start Timer Component
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Workflow Action: Time Event Component
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Workflow Action: Consent Type Component
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Workflow Action: Set Language Component
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Workflow Action: Survey Component
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Workflow Action: Play Prompt Component
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Workflow Action: Play Prompt Async Component
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Workflow Action: Play Music Component
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Workflow Action: Contact Component
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Workflow Action: Transition Component
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Workflow Action: Transition by Name Component
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Workflow Action: Transition If Blocked Component
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Workflow Action: Play and Collect Digits Component
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Workflow Action: Get Digits Component
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Queue
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Survey Variables
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Workflow Action: Create Contact Component
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Predictive SMS
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Workflow Action: Lead Update Component
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Workflow Action: Lead Attempts Component
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Workflow Action: Add Lead Component
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Enabling Chat
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Customer Facing Chat
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Workflow Action: Enter Queue Component
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Workflow Action: Exit Queue Component
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Workflow Action: Overflow Queue Component
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Configuring Thrio Remote
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Salesforce Integration
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Workflow Action: Queue Data Component
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Workflow Action: Message Bot
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Workflow Action: Translate
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Workflow Action: Predict Category
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Workflow Action: Response to Dialogflow
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Workflow Action: Retrieve the Call
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Workflow Action: Transfer to Dialogflow
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Workflow Action: Wait for Messages
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Workflow Action: Forward Social Reply
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Workflow Action: Social Like
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Workflow Action: Social Delete
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Workflow Action: Skills
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Category and Category Summary
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Setting up Categories for SMS in the Campaign workflow
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Setting up Categories for Email in the Campaign workflow
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Setting up Language detection in the email Campaign workflow
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Setting up Language detection in the SMS Campaign workflow
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Workflow Action: Skills Name
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Workflow Action: Start / Stop List
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