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Active Workitem: Chat Example

Call Control Functions

Categories & Category Summaries

Report - Outbound Summary

Reports

Report - Agent Call Detail

Report - Agent Disposition

Report - Campaign Disposition

Report - Campaign Queue Interval

Report - Campaign Queue Summary

Report - Campaign Volume Summary

Report - Outbound List Disposition Summary

Report - Outbound Summary

Report - Queue Abandon Detail

Report - RPC Report

Recently Updated

Agent Requesting Assistance from a Supervisor

Supervisor Workitem Coaching

Estimated Wait Time (EWT) Calculations for Inbound Queue Calls

Assigning Custom Messages in the Workflow

All Articles

Agent Requesting Assistance from a Supervisor

Supervisor Workitem Coaching

Estimated Wait Time (EWT) Calculations for Inbound Queue Calls

Workflow Action Say Component

Assigning Custom Messages in the Workflow

Workflow Action: Execute REST Call

Survey Component: Separator

Survey Component: Inbound Email

Survey Component: Web Callback

Survey Component: Move to Survey

Survey Component: Move to Panel

Survey Component: Action

Survey Component: Digital Outbound

Survey Component: Transfer - Reserve Agent

Survey Component: Transfer - To an external number

Survey Component: Transfer - To a queue

Survey Component: Transfer - Warm transfer

Survey Component: Transfer - To Agent

Survey Component: Dial

Survey Component: Conference

Survey HTML Formatting Support

Receiving Web Notifications for Chat/SMS messages on Existing Workitems

Different Ringtones for Different Types of Workitems

User Settings Changes

Leaving the Dial Pad open After Dialing

Survey Component: Availability

Survey Component: URL

Survey Component: Waiting Panel

Survey Component: Chat

Survey Component: Stylized Radio Button

Survey Component: Textarea

Survey Component: Text

Survey Component: Rate

Survey Component: Multi-Select

Survey Component: Date

Survey Component: Select

Survey Component: Radio Button

Survey Component: Input

Survey Component: Chat Panel

Survey Component: Boolean

Survey Component: Footer

Survey Component: Header

Survey Component: Panel

Workflow Action: SMS Template

Workflow Action: SMS Message Consumer

Workflow Action: Wait Chat Message

Workflow Action: SMS Wait for Messages

Workflow Action: SMS Forward to Consumer

Workflow Action: SMS Forward to Agent

Workflow Action: Forward to Consumer Component (Chat)

Workflow Action: Forward to Agent Component (Chat)

Workflow Action: Stop Keep Alive

Workflow Action: Start Keep Alive

Workflow Action: Get Consent Component

Workflow Action: Cancel Voicemail Component

Workflow Action: Callback Component

Workflow Action: Voicemail Component

Workflow Action: Terminate Component

Workflow Action: Play Voicemail Greeting Component

Workflow Action: Play Recording Component

Workflow Action: Direct Voicemail Component

Workflow Action: ACD Voicemail Component

Workflow Action: Direct Connect Component

Workflow Action: External Transfer Component

Workflow Action: Update Contact Component

Workflow Action: Start / Stop List

Workflow Action: Skills Name

Setting up Language detection in the SMS Campaign workflow

Setting up Language detection in the email Campaign workflow

Setting up Categories for Email in the Campaign workflow

Setting up Categories for SMS in the Campaign workflow

Category and Category Summary

Public Key Cryptography

Workflow Action: Skills

Active Workitem Social Example

Workflow Action: Social Delete

Workflow Action: Social Like

Workflow Action: Forward Social Reply

Workflow Action: Wait for Messages

Workflow Action: Transfer to Dialogflow

Workflow Action: Retrieve the Call

Workflow Action: Response to Dialogflow

Workflow Action: Predict Category

Workflow Action: Translate

Workflow Action: Message Bot

Workflow Action: Queue Data Component

Predictive Dialling Without Answering Machine Detection (AMD)

Report - Agent Call Detail

Report - Queue Abandon Detail

Active Workitem SMS Example

Active Workitem Email Example

Agent Training Agenda - French

Salesforce Integration

Report - Outbound List Disposition Summary

Report - Campaign Disposition

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