Knowledge Base

Learn how to use Thrio

Featured Articles

Active Workitem: Chat Example

Call Control Functions

Categories & Category Summaries

Reports - Outbound Summary

Recently Updated

Workflow Action: Create Contact Component

Survey Variables

Quaterback Agent

All Articles

Workflow Action: Create Contact Component

Survey Variables

Quaterback Agent

Workflow Action: Get Digits Component

Workflow Action: Play and Collect Digits Component

Workflow Variables

Workflow Action: Transition If Blocked Component

Workflow Action: Transition by Name Component

Workflow Action: Transition Component

Workflow Action: Contact Component

Workflow Action: Play Music Component

Workflow Action: Play Prompt Async Component

Workflow Action: Play Prompt Component

Workflow Action: Survey Component

Workflow Action: Set Language Component

Workflow Action: Consent Type Component

Workflow Action: Time Event Component

Workflow Action: Start Timer Component

Workflow Action: Save Variable Component

Workflow Action: Return to Workflow Component

Workflow Action: Execute Function Component

Workflow Action: Business Event Component

Workflow Action: Agent Scripts Component

Introduction to Workflows

Report - Campaign Queue Interval

Reports - Campaign Volume Summary

Report - Campaign Queue Summary

Understanding the UI

Creating and Modifying Themes

Blocked Numbers

Understanding Email and SMS Variables in the Workflow

Call Restrictions

Max Attempts Per Address

Credential List

Creating and Modifying Surveys

Campaign Address

Data Flow Between Thrio And Dialogflow

Categories & Category Summaries

Predictive, Progressive and Quarterback Mode

Reports - RPC Report

Reports - Agent Disposition

Reports - Outbound Summary

Operating Hours

Skills Based Routing

Campaign Configuration

Business Events

Creating and Modifying Users

Company Directory

Wrap-Up: Dispositions

Adding Notes To A Workitem

Assigning Workitems To A Contact

Workitems Icon And Search

Active Workitem: Voice Example

Chat & Bot Escalation

Active Workitem: Chat Example

Campaigns - Introduction

Call Control Functions

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