latest release:

March 23, 2020

This update contains a new workflow component for adding leads to an existing list, some changes in behaviour as well as resolves some issues.

Read latest release note

March 23, 2020

Quick Summary

UI Workitem Campaign

February 28, 2020

February 28, 2020

SalesForce Integration

This update contains fixes for issues with the Salesforce Integration.

February 23, 2020

February 23, 2020

SMS

This update contains fixes to several known issues.

February 11, 2020

February 11, 2020

SMS Workflow

This update contains numerous enhancements to SMS and the release of a new Bi-directional Translation for Non-Voice Media feature. It also contains a range of fixes to other issues.

January 26, 2020

January 26, 2020

QB / Predictive Dialer Blocked Numbers Dashboards

This update contains numerous enhancements to Quarterback Mode, the Predictive dialer, and the FileServer capability as well a range of fixes to other issues.

December 4, 2019

December 4, 2019

ACD Voicemail

This release consist of an issue that has been resolved when using the ACD Voicemail feature.

November 10, 2019

November 10, 2019

ACD Voicemail | PSTN Endpoints | Blocking Numbers

These notes detail the release from Nov 10 2019 and the functional areas they touch.

Hot Fix

July 5, 2019

Survey | Recording | Conferencing | Passwords

Thrio introduced a number of hot fixes outside of our normal release schedule, covering a number of distinct portions of the Thrio platform.

Version 1.0.13

May 14, 2019

History | Reports | Caller ID

This Release contains several bug fixes as well as new features that touch numerous portions of the Thrio platform. These include new reports, the option to specify Caller ID, the relocation of the workitem History option and many more updates and new features.

Version 1.0.11

March 15, 2019

Survey | Callbacks | Skill Based Routing | Music on Hold

This release contains several new features that touch numerous portions of the Thrio platform. These include web and ACD callbacks, enhancements to the Survey tooling, new routing options, changes to Quarterback mode, and many more updates and new features.

Version 1.0.6

October 2, 2018

Email | Warm Transfer | Conference | Transcription

This release contains numerous updates to email functionality and adds warm transfers, conferencing, and enhancements to transcriptions.

Version 1.0.5

September 1, 2018

Directory | Field Mapping | ACD Calls | UI | Transcription

This release contains updates to the company directory, field mapping capabilities, ACD calls, and transcription options.